Privacy Policy
Man with Van Kentish Town Privacy Policy
This Privacy Policy explains how Man with Van Kentish Town collects, uses, stores and protects personal data relating to customers and prospective customers located in the Kentish Town area. It also sets out your rights under the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. By booking our services or contacting us about our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Kentish Town customers and prospective customers in the Kentish Town area, including individuals, households and business clients who request quotes, make bookings or otherwise communicate with us in relation to our services.
Data Controller
For the purposes of applicable data protection law, Man with Van Kentish Town is the data controller in respect of the personal data we collect and process about you. This means we decide how and why your personal data is processed and we are responsible for ensuring that it is handled lawfully and securely.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:
Identification and contact details, such as your full name, address, service address, billing address and preferred contact method.
Contact information, such as your telephone number and any other contact details you choose to provide.
Booking and service information, such as collection and delivery addresses, access information, property type, dates and times of your move or transport, inventory details, parking requirements and any special instructions.
Payment and transaction information, such as the amount you pay, payment method used and transaction reference details. We do not store full payment card numbers or card security codes when payment is processed via a secure payment processor.
Communication records, such as messages, enquiries, feedback, complaints and any other information you choose to provide during your communications with us.
Technical and usage data generated when you interact with our online presence where applicable, such as IP address, device details and general browsing data, to the extent that this is necessary for security, analytics or service improvement.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract. We process personal data to provide our services to you, including to give quotations, confirm bookings, carry out removals and transport services, manage payments, and handle after-service support.
Compliance with legal obligations. We may process and retain certain information to meet legal, regulatory, tax and accounting obligations.
Legitimate interests. We may process data for our legitimate business interests, such as improving our services, managing our relationship with customers, preventing fraud, ensuring the security of our operations and defending legal claims. When we rely on legitimate interests, we balance those interests against your rights and expectations.
Consent. In limited situations, such as where required for certain types of direct marketing communications, we will rely on your consent. You can withdraw your consent at any time using the contact details provided in your service documentation.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotes for our man and van services.
To plan, schedule and deliver your move or transport service.
To communicate with you before, during and after the provision of services, including responding to enquiries and providing updates.
To process payments, issue invoices and manage accounts.
To manage our business operations, such as internal administration, service quality monitoring and staff training.
To handle any complaints, disputes or claims.
To comply with applicable laws and regulations, including record-keeping obligations.
To carry out security checks and fraud prevention measures where necessary.
Data Sharing and Processors
We may share your personal data with trusted third parties that act as data processors on our behalf. These processors only process your personal data according to our instructions and for the purposes set out in this Privacy Policy. They are contractually required to keep your personal data secure and confidential. Typical processors include:
IT and hosting providers that store or maintain our systems and data.
Payment processing providers that handle card or electronic transactions securely.
Customer relationship and booking management systems used to manage enquiries and bookings.
Professional advisers, such as accountants or legal advisers, where necessary for our business or for the defence of legal claims.
We may also share data with third parties acting as independent controllers in the following circumstances:
Where we are legally required to do so, for example by law enforcement agencies, regulators or courts.
Where it is necessary to protect our rights, property or safety, or the rights, property or safety of our staff, customers or others.
We do not sell your personal data to third parties.
International Data Transfers
Where our service providers are located outside the United Kingdom or the European Economic Area, or store data in another country, we ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. These safeguards may include using countries that have been recognised as providing an adequate level of data protection or using standard contractual clauses approved by relevant authorities.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. When determining the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and any applicable legal requirements.
In general, we will retain core customer and booking records for a period that allows us to respond to queries, manage any disputes and meet tax and accounting obligations. After the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
Security of Your Personal Data
We take the security of your personal data seriously and implement appropriate technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, security updates and staff awareness. While we take reasonable steps to protect your data, no transmission or storage system can be guaranteed as completely secure.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to legal conditions and exemptions, and we will explain these to you if you exercise a right. Your rights include:
Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with certain information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data. This is not an absolute right and may not apply where we have valid reasons to keep the data, such as legal obligations.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or assessing an objection.
Right to object. You have the right to object to our processing of your personal data where we rely on legitimate interests, including profiling. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is needed for legal claims.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before consent was withdrawn.
You also have the right to lodge a complaint with the Information Commissioners Office or any other competent supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
Contacting Us About Privacy
If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, please use the contact details provided in your booking confirmation or service documentation and state that your enquiry relates to data protection or privacy.
