Terms and Conditions
Man with Van Kentish Town Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Kentish Town provides removal and related transport services within Kentish Town and surrounding areas. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
1.1 "Company" means Man with Van Kentish Town, the provider of removal and man and van services.
1.2 "Customer" means any individual or business using or booking the services of the Company.
1.3 "Services" means any removal, man and van, transport, loading, unloading, or related services provided by the Company.
1.4 "Goods" means any items, belongings, furniture, equipment, or materials transported or handled by the Company on behalf of the Customer.
1.5 "Service Area" means the locations in which the Company operates, including Kentish Town and nearby districts, subject to agreement at the time of booking.
2. Scope of Services
2.1 The Company provides man and van and removal services for domestic and commercial customers within its Service Area and, where agreed, to other UK destinations.
2.2 Services may include collection, transport, loading, unloading, and basic positioning of Goods within the destination premises. Any additional tasks, such as packing, dismantling, or assembling furniture, must be agreed in advance and may incur additional charges.
2.3 The Company reserves the right to refuse to transport any Goods that are unsafe, illegal, hazardous, or not properly packed or secured.
3. Booking Process
3.1 Bookings may be made by the Customer through any communication method accepted by the Company at the time of enquiry.
3.2 When making a booking, the Customer must provide accurate and complete information, including:
(a) Collection and delivery addresses
(b) Property access details, such as floors, lifts, parking restrictions, and distance to the vehicle
(c) A clear description of the Goods to be moved, including volume, size, and any fragile or high-value items
(d) Preferred date and time of the move
(e) Any specific requirements, such as additional porters or special handling.
3.3 The Company will use the information provided by the Customer to offer a quotation. Quotations are based on the information supplied and may be revised if that information is inaccurate or incomplete.
3.4 A booking is only confirmed once the Customer has accepted the quotation and any requested deposit or prepayment has been received by the Company, where applicable. Until then, all quotations are subject to availability and may be withdrawn or adjusted.
3.5 The Customer is responsible for checking the booking details and notifying the Company of any errors or required changes as soon as possible.
4. Quotations and Pricing
4.1 Quotations may be provided as fixed price or on an hourly rate basis. The basis of the quotation will be clearly stated at the time of booking.
4.2 Fixed price quotations are given on the assumption that:
(a) The information provided by the Customer is accurate
(b) Access at both collection and delivery addresses is reasonable and as described
(c) The work can be completed within the usual working hours agreed with the Customer.
4.3 If the actual work differs significantly from what was described at the time of quotation, the Company reserves the right to adjust the price to reflect the additional time, labour, or equipment required.
4.4 Additional charges may apply in circumstances including, but not limited to:
(a) Waiting time due to delays beyond the Company’s control
(b) Long carrying distances from the vehicle to the property
(c) Difficult access, such as narrow staircases or lack of lift for upper floors
(d) Additional items not originally declared
(e) Congestion charges, tolls, parking fees, or penalties incurred while following the Customer’s instructions.
5. Payments
5.1 Unless otherwise agreed in writing, payment for Services is due immediately upon completion of the job on the day of the move.
5.2 The Company may require a deposit or full prepayment to secure a booking, particularly for larger moves, long-distance work, or peak dates.
5.3 Accepted payment methods will be confirmed by the Company at the time of booking. The Customer must ensure that the chosen payment method is valid and has sufficient funds.
5.4 Where payment is not made on time, the Company reserves the right to:
(a) Suspend or cancel the Services
(b) Charge interest on any overdue amounts at the statutory rate
(c) Recover any reasonable costs of debt recovery from the Customer.
6. Cancellations and Amendments
6.1 If the Customer needs to cancel or amend a booking, they must notify the Company as soon as possible.
6.2 For cancellations received at least 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at the Company’s discretion.
6.3 For cancellations received less than 48 hours before the scheduled start time, the Company reserves the right to retain any deposit paid and may charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and costs.
6.4 If the Customer is not present or ready at the agreed time and location, the Company may treat this as a late cancellation and charge accordingly.
6.5 The Company may cancel or postpone a booking due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, accidents, illness, or other emergencies. In such cases, the Company will seek to rearrange the booking as soon as reasonably possible, and any prepayments for unfulfilled work will be refunded or applied to a new date. The Company will not be liable for any consequential losses arising from such cancellations.
7. Customer Responsibilities
7.1 The Customer is responsible for:
(a) Ensuring that all Goods are properly packed and protected, unless packing services have been expressly agreed
(b) Labelling any fragile or high-value items and informing the Company of any special handling requirements
(c) Ensuring that all Goods are ready for loading at the agreed start time
(d) Arranging suitable parking and any permits required for the removal vehicle at both collection and delivery addresses
(e) Ensuring access to the premises, including providing keys, codes, or other necessary information.
7.2 The Customer must not ask the Company to transport:
(a) Illegal items or substances
(b) Hazardous materials, including flammable, explosive, or toxic items
(c) Perishable goods that require refrigeration unless expressly agreed
(d) Livestock or animals
(e) Cash, jewellery, or other items of exceptional value without prior written agreement.
7.3 If the Customer breaches these responsibilities, the Company may refuse to carry the affected Goods and may charge for any resulting delays or additional work.
8. Company Responsibilities and Liability
8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Customer’s Goods.
8.2 The Company’s liability for loss of or damage to Goods, whether caused by negligence or otherwise, is limited to a reasonable amount reflecting the value of the Goods and the price of the Services, subject to any specific insurance arrangements agreed with the Customer.
8.3 The Company will not be liable for:
(a) Loss or damage arising from the Customer’s failure to properly pack or protect Goods
(b) Loss or damage to fragile or high-value items that were not clearly declared and agreed in advance
(c) Pre-existing damage, wear and tear, or inherent defects in Goods
(d) Indirect or consequential losses, including loss of profits, loss of use, or emotional distress
(e) Loss or damage arising from delays caused by traffic, road closures, weather, or other circumstances beyond the Company’s reasonable control.
8.4 The Customer must notify the Company of any apparent loss or damage as soon as reasonably possible and, in any event, within 48 hours of completion of the Services. Failure to do so may affect the Company’s ability to investigate and resolve the matter.
9. Insurance
9.1 The Company maintains appropriate insurance cover for its activities in line with industry standards.
9.2 The Customer is encouraged to ensure that their own home, contents, or business insurance is in place and adequate for the move, particularly for high-value items.
9.3 Any specific insurance requirements must be discussed and agreed with the Company before the Services commence.
10. Waste and Disposal Regulations
10.1 The Company operates in compliance with relevant UK waste and environmental regulations.
10.2 The Company is not a general waste carrier and will not remove household rubbish, construction waste, or prohibited materials unless this has been specifically agreed and falls within applicable regulations.
10.3 Where the Company agrees to remove unwanted items, the Customer confirms that they have the legal right to dispose of those items and that they are not hazardous or restricted.
10.4 The Customer must not place any illegal, hazardous, or controlled waste among the Goods to be removed. If such items are discovered, the Company may refuse to carry them and may report any suspected illegal activity to the relevant authorities.
10.5 Any fees or penalties arising from the Customer’s failure to comply with waste regulations, including contamination of loads or improper items, may be charged to the Customer.
11. Delays and Access Issues
11.1 The Customer must ensure that the Company has reasonable and safe access to the property and parking for the removal vehicle at the agreed times.
11.2 If access is delayed or obstructed for reasons beyond the Company’s control, waiting time and any additional labour or parking costs may be charged at the Company’s standard rates.
11.3 The Company will make reasonable efforts to complete the work within the estimated time, but all timings are approximations and not guaranteed. The Company is not liable for losses arising from delays unless specifically agreed in writing.
12. Complaints and Dispute Resolution
12.1 If the Customer has any concerns or complaints about the Services, they should contact the Company as soon as possible with details of the issue.
12.2 The Company will investigate complaints promptly and aim to reach a fair and reasonable resolution.
12.3 If a dispute cannot be resolved directly, both parties agree to consider alternative dispute resolution before commencing formal legal proceedings, where appropriate.
13. Data Protection and Privacy
13.1 The Company will collect and use personal data from the Customer only as necessary to manage enquiries, bookings, and the provision of Services.
13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to protect Customer information from unauthorised access or disclosure.
13.3 The Customer’s details will not be sold to third parties. They may be shared with trusted partners only where required to deliver the Services, comply with the law, or enforce these Terms and Conditions.
14. Changes to Terms and Conditions
14.1 The Company may update these Terms and Conditions from time to time to reflect changes in the law, industry practice, or the Company’s operations.
14.2 The version of the Terms and Conditions that applies to a booking will be the version in force at the time the booking is confirmed.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or related to these Terms and Conditions or the provision of Services by the Company.
By confirming a booking with Man with Van Kentish Town, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.
